Refund Policy
(A) Refund Policy for Non-Subscription Products
Our refund policy is simple and dependent upon the type of product. If you have bought any product that is not subscription-based, the whole process of refund shall be as under (explained under subheads).
(I) Under what circumstances do we offer refunds?
Since we sell software and SAAS for Productivity, a customer must claim by raising a support ticket by visiting Contact us and asking for a refund within seven (07) days of buying the product, subject to point A(ii) below. After that period, we will not entertain any refund claims.
(II) When will we have no obligation to offer refunds?
gnbmentor.com has no obligation to provide a refund or credit for reasons including but not limited to:
- Have you changed your mind about a purchased product?
- bought a product by mistake.
- do not have sufficient expertise to use the product.
- do not have any need to use the product.
(iii) What do customers need to do to get a refund?
While raising the support ticket, at Contact us, the customer must offer a 24-hour response for rectifying or attending to any issue. For this, they must specify the product with the admin access and issue for troubleshooting.
(iv) Time frame in which you accept returns
Seven days from the date of receipt of payment.
(v) When customers can expect a refund
Maximum seven days after we approve their claim for a refund.
(B) Refund Policy for Subscription-Based Products
Subscription-based products where a free trial period is included, there will not be any refund for the year a customer buys the subscription product.
Subscription-based products where the free trial is not included. Paid services or subscriptions will not be refunded since we are resellers. See the Reseller refund policy by Google. Support
Only Partial Refunds for Germany and Israel if the customer buys the product directly from Google, not from us ( GNB MENTOR ). See Article.